FAQ

FAQ
-----
What do I gain when buying from you?
We have partnered with worldwide suppliers in order to provide the best quality products at best prices. We ship directly from our manufacturers overseas to save costs.
This even allows us to get some free items for just shipping and handling costs. Check our free offers on our store.
Obviously in all cases we guatantee 100% satisfaction: if your item does not reach you within 40 days for the US and 65 days for the rest of the world you'll be totally refunded.

What payment methods do you accept?
We accept major credit cards through Stripe (powered Shopify Payment system). We also accept PayPal as well.

Shipping Costs
The shipping costs depend on the weight of the product and the place where we are shipping to. The total shipping costs will be shown before you complete your order.

Where is my tracking number?
We will send it upon request. Please note that often, it will not be not possible as not all of our suppliers provide it.

When will my order arrive?
It depends on the kind of product purchased (weight and size) and the location it's delivered to. Unless otherwise stated on the product description, most items will arrive between 2 to 5 weeks for the US and 3 to 8 weeks for the rest of the world, so please don't panic if the parcel does not show up immediately. If you have not received your parcel after 40 days for the US and 65 days for international, please contact us.

Why have I not received all the products I ordered?
When you order more than one product together they may be shipped separately so you get them as fast as possible. Consequently, you may receive one item before the others. If you do not receive all your product within 61 days, please contact us.

Why is my product packaging not systematically all written in English?
Packaging as well as instructions for use may not always be written in English. The reason is that our products are shipped directly from our suppliers overseas so as to offer you the best prices.

What about your free products? Are they really free?
We offer this educational material to you for you to test the Montessori pedagogy's benefits which were the key of the success of the schools of the same name.
Some of our promotional products are 100% free and you just have to pay for the shipping and handling costs. It's the direct partnership with our manufacturers that allows us to do so.

Where can I contact you?
You may mail us to : contact ( at ) montessori-official ( dot) com